At 11ph, your privacy is not an afterthought — it's built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a player on our platform.
Six core principles that define how 11ph handles your personal information — before you read the full legal text below.
Every session on 11ph is protected by 256-bit SSL encryption. Your login credentials, personal details, and payment information are transmitted securely at all times — no exceptions.
11ph does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, comply with regulations, and improve your experience.
11ph complies with the Republic Act 10173 — the Data Privacy Act of 2012 — and is registered with the National Privacy Commission (NPC) of the Philippines. Your rights as a data subject are fully protected.
We tell you exactly what data we collect and why. No hidden tracking, no undisclosed profiling. Every data processing activity at 11ph has a clear, lawful basis documented in this policy.
You have the right to access, correct, delete, and port your personal data. You can also object to certain processing activities. 11ph will respond to all data subject requests within 15 business days.
We only collect the personal data that is strictly necessary for the purposes described in this policy. We do not collect data speculatively or "just in case." Less data collected means less risk for you.
1.1 11ph is an online gaming platform accessible at https://11ph.one, offering casino games, slots, live dealer tables, bingo, and fishing games to players in the Philippines. The platform operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR).
1.2 For the purposes of the Data Privacy Act of 2012, 11ph acts as the Personal Information Controller (PIC) in respect of the personal data you provide when registering for and using our platform. As PIC, we determine the purposes and means of processing your personal information.
1.3 We have appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for our DPO are provided in Section 13 of this Policy.
2.1 Registration Data. When you create a 11ph account, we collect: full legal name, date of birth, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, and mobile phone number.
2.2 Identity Verification (KYC) Data. To comply with anti-money laundering regulations and PAGCOR requirements, we collect copies of government-issued photo identification (e.g., Philippine passport, PhilSys National ID, SSS ID, UMID, or driver's license), proof of address documents, and proof of payment method ownership.
2.3 Financial Data. We collect information about your deposits, withdrawals, and transaction history on the platform. We do not store full payment card numbers; payment processing is handled by our regulated payment partners. All transactions are in Philippine Peso (₱).
2.4 Gaming Activity Data. We collect records of your gaming sessions, game preferences, wager amounts, win/loss history, bonus usage, and responsible gaming tool settings (e.g., deposit limits, self-exclusion status).
2.5 Technical Data. We automatically collect IP address, device type, operating system, browser type and version, session timestamps, and referring URLs when you access the 11ph platform.
2.6 Communications Data. We retain records of your communications with our customer support team, including live chat transcripts, email correspondence, and support ticket history.
2.7 Sensitive Personal Information. In limited circumstances — such as processing self-exclusion requests related to problem gambling — we may process information that qualifies as sensitive personal information under the Data Privacy Act. Such processing is conducted only with your explicit consent or as required by law.
3.1 We collect personal data through the following means:
4.1 11ph uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, KYC data |
| Identity verification and age confirmation (21+) | KYC data, date of birth |
| Processing deposits and withdrawals | Financial data, KYC data |
| Providing gaming services and personalizing your experience | Gaming activity data, technical data |
| Anti-money laundering (AML) and fraud prevention | All categories of data |
| Responsible gaming monitoring and intervention | Gaming activity data, registration data |
| Customer support and dispute resolution | Communications data, account data |
| Regulatory reporting to PAGCOR and other authorities | All categories as required |
| Platform security and technical maintenance | Technical data |
| Marketing communications (with your consent) | Registration data, gaming activity data |
4.2 We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
5.1 Under the Data Privacy Act of 2012, 11ph processes your personal data on the following legal bases:
6.1 11ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
6.2 All third-party service providers who process personal data on our behalf are required to enter into data processing agreements with 11ph and to implement appropriate technical and organizational security measures.
6.3 11ph does not transfer your personal data outside the Philippines except where necessary to provide the platform services and where appropriate safeguards are in place in accordance with the Data Privacy Act and NPC guidelines.
7.1 11ph uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit our website.
7.2 We use the following categories of cookies:
7.3 You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11ph platform. We do not use cookies to serve third-party advertising.
8.1 11ph retains your personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8.2 Specific retention periods are as follows:
8.3 When personal data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.
9.1 11ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 11ph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act and NPC Circular No. 16-03.
9.3 While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to use a strong, unique password for your 11ph account and to enable two-factor authentication.
10.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 11ph:
10.2 To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified data subject requests within fifteen (15) business days. We may need to verify your identity before processing your request.
11.1 The 11ph platform is strictly for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the 11ph platform.
11.2 If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately using the details in Section 13.
12.1 11ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect.
12.2 The most current version of this Policy will always be available at https://11ph.one/privacy-policy. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the 11ph platform after the effective date of any revised Policy constitutes your acceptance of the changes.
12.3 If you do not agree with any changes to this Policy, you should cease using the platform and may request account closure by contacting our customer support team.
13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer through the following channel:
13.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have not been adequately addressed by 11ph.
13.3 For responsible gaming concerns, including self-exclusion requests, please visit our Responsible Gaming page for dedicated resources and contact options.
Now that you know how 11ph protects your data, you can play with full peace of mind. Join thousands of Filipino players from Manila to Davao enjoying 500+ games, instant GCash cashouts, and round-the-clock live casino action. You must be 21 or older to play.
21+ only. Gambling is addictive. Know when to stop. | Responsible Gaming