These Terms & Conditions govern your use of the 11ph platform. Please read them carefully before registering or placing any wagers. By accessing 11ph, you agree to be bound by these terms in full.
A quick summary of the most important rules governing your 11ph account. Full legal text follows below.
You must be at least 21 years old to register and play on 11ph. This is a strict legal requirement under Philippine gaming regulations. Age verification may be requested at any time.
Each player is permitted one account only. Duplicate accounts will be suspended and any associated balances may be forfeited. Account sharing is strictly prohibited.
All bonuses are subject to wagering requirements before withdrawal. Bonus funds and winnings derived from bonuses cannot be withdrawn until wagering conditions are fully met.
Withdrawals require identity verification (KYC) before processing. You must submit a valid government-issued ID and proof of payment method ownership. Processing times vary by method.
11ph provides deposit limits, loss limits, session time reminders, and self-exclusion options. Players are encouraged to use these tools. Gambling is addictive — know when to stop.
These Terms are governed by the laws of the Republic of the Philippines. Any disputes shall be subject to the jurisdiction of Philippine courts and PAGCOR regulatory processes.
1.1 These Terms apply to all users of the 11ph platform, including registered players, visitors, and any person who accesses any part of the website at https://11ph.one or any associated mobile interface.
1.2 By accessing the 11ph platform, you unconditionally accept these Terms, our Privacy Policy, our Responsible Gaming Policy, and any game-specific rules published on the platform. All such documents are incorporated herein by reference and form part of the agreement between you and 11ph.
1.3 11ph reserves the right to amend these Terms at any time. Continued use of the platform following the posting of updated Terms constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.
1.4 These Terms are written in English. In the event of any inconsistency between an English version and any translated version, the English version shall prevail.
2.1 Age Requirement. You must be at least twenty-one (21) years of age to register for and use the 11ph platform. This requirement is mandated by Philippine gaming regulations. By registering, you represent and warrant that you are 21 years of age or older.
2.2 Geographic Eligibility. The 11ph platform is intended for use by residents of the Philippines. It is your sole responsibility to ensure that accessing and using the platform is lawful in your jurisdiction. 11ph makes no representation that the platform is appropriate or available for use in locations outside the Philippines.
2.3 Excluded Persons. The following persons are not eligible to register or play on 11ph:
2.4 11ph reserves the right to request proof of age and identity at any time. Failure to provide satisfactory documentation may result in account suspension and forfeiture of any pending withdrawals.
3.1 Single Account Policy. Each individual may hold only one (1) registered account on the 11ph platform. The creation of multiple accounts by the same individual — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited and will result in the permanent suspension of all associated accounts.
3.2 Accurate Information. You agree to provide accurate, current, and complete information during registration and to update such information promptly if it changes. 11ph is not liable for any loss arising from your failure to maintain accurate account information.
3.3 Account Security. You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Any activity conducted through your account will be deemed to have been carried out by you. Notify 11ph immediately if you suspect unauthorized access to your account.
3.4 Identity Verification (KYC). 11ph operates a Know Your Customer (KYC) verification process in compliance with Philippine anti-money laundering regulations. You may be required to submit a valid government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, or UMID), proof of address, and proof of payment method ownership before withdrawals are processed.
3.5 Account Closure. You may request closure of your account at any time by contacting 11ph customer support. Any real-money balance remaining in your account at the time of closure will be returned to you via your registered payment method, subject to completion of KYC verification and satisfaction of any applicable wagering requirements.
4.1 Accepted Payment Methods. 11ph accepts deposits and processes withdrawals via the following methods: GCash, PayMaya (Maya), bank transfer (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card. All transactions are denominated in Philippine Peso (PHP / ₱).
4.2 Prohibited Funding Sources. The following funding sources are strictly prohibited on the 11ph platform:
4.3 Minimum Deposit. The minimum deposit amount is ₱100 unless otherwise stated in a specific promotion. 11ph reserves the right to modify minimum deposit thresholds at any time with reasonable notice.
4.4 Withdrawal Processing. Withdrawal requests are subject to KYC verification. Once verified, withdrawals are typically processed within three (3) to twenty-four (24) hours depending on the payment method selected. 11ph does not guarantee processing times and is not liable for delays caused by third-party payment processors or banking institutions.
4.5 Withdrawal Restrictions. Withdrawals may only be made to a payment method registered in your own name. Third-party withdrawals are not permitted. 11ph reserves the right to request additional documentation before processing any withdrawal.
4.6 Currency. All account balances, deposits, wagers, winnings, and withdrawals are conducted in Philippine Peso (₱). 11ph is not responsible for any currency conversion fees charged by your bank or payment provider.
5.1 General Bonus Terms. All bonuses, free spins, cashback offers, and promotional credits offered by 11ph are subject to specific terms and conditions published alongside each promotion. In the event of any conflict between promotion-specific terms and these general Terms, the promotion-specific terms shall prevail.
5.2 Wagering Requirements. Unless explicitly stated otherwise, all bonus funds are subject to a wagering requirement before they or any winnings derived from them may be withdrawn. The applicable wagering multiplier will be stated in the relevant promotion terms. Failure to meet wagering requirements within the specified time period will result in forfeiture of the bonus and any associated winnings.
5.3 Bonus Abuse. 11ph reserves the right to void bonuses and withhold associated winnings if it determines, in its sole discretion, that a player has engaged in bonus abuse, including but not limited to: creating multiple accounts to claim bonuses, using automated software to exploit promotions, or engaging in low-risk wagering strategies designed to circumvent wagering requirements.
5.4 One Bonus at a Time. Unless otherwise specified, only one bonus may be active in your account at any given time. Claiming a new bonus while a previous bonus is active may result in forfeiture of the earlier bonus.
5.5 Modification and Withdrawal of Promotions. 11ph reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Players who have already opted into a promotion at the time of its modification will be subject to the terms applicable at the time of opt-in.
6.1 Certified RNG Technology. All games available on the 11ph platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game outcomes are not influenced by previous results, bet size, or any other external factor.
6.2 Game-Specific Rules. Each game on the 11ph platform is governed by its own set of rules, which are accessible within the game interface. It is your responsibility to familiarize yourself with the rules of any game before placing a wager.
6.3 Malfunction Policy. In the event of a technical malfunction, game error, or system failure, 11ph reserves the right to void affected bets and return stakes to players. 11ph is not liable for any losses arising from technical malfunctions beyond its reasonable control.
6.4 Return to Player (RTP). Published RTP percentages for slot games represent theoretical long-term averages and do not guarantee individual session outcomes. Actual results may vary significantly from published RTP figures over short playing periods.
7.1 The following conduct is strictly prohibited on the 11ph platform. Violation of any of the following may result in immediate account suspension, forfeiture of balances, and referral to relevant authorities:
7.2 11ph employs fraud detection systems and cooperates fully with Philippine law enforcement and PAGCOR in investigating suspected prohibited conduct. Any funds associated with fraudulent activity may be frozen pending investigation.
8.1 11ph is committed to promoting responsible gaming and takes its obligations to player welfare seriously. We provide the following tools to help players manage their gaming activity:
8.2 If you believe you or someone you know may have a gambling problem, we strongly encourage you to seek help. Gambling is addictive. Know when to stop.
8.3 Players who have self-excluded must not attempt to re-register or access the platform during their exclusion period. Any account opened in violation of a self-exclusion will be closed immediately and any winnings forfeited.
8.4 For more information on our responsible gaming tools and resources, please visit our Responsible Gaming page.
9.1 All content on the 11ph platform — including but not limited to text, graphics, logos, game interfaces, software, audio, video, and the overall look and feel of the platform — is the property of 11ph or its licensors and is protected by applicable intellectual property laws.
9.2 You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform for personal, non-commercial gaming purposes only. This license does not include the right to copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any content on the platform.
9.3 Any unauthorized use of 11ph's intellectual property is strictly prohibited and may result in legal action.
10.1 To the maximum extent permitted by applicable Philippine law, 11ph shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including but not limited to loss of profits, loss of data, or loss of goodwill.
10.2 11ph does not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis.
10.3 11ph's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your 11ph account in the thirty (30) days preceding the event giving rise to the claim.
10.4 Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under Philippine law.
11.1 11ph collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
11.2 11ph implements industry-standard security measures, including SSL encryption and two-factor authentication, to protect your personal and financial data. However, no method of electronic transmission or storage is 100% secure, and 11ph cannot guarantee absolute data security.
11.3 For full details on how 11ph collects, uses, and protects your personal information, please review our Privacy Policy.
12.1 11ph reserves the right to amend, update, or replace these Terms at any time. When material changes are made, 11ph will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect, where reasonably practicable.
12.2 Your continued use of the 11ph platform after the effective date of any amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the platform and may request account closure.
12.3 The most current version of these Terms will always be available at https://11ph.one/terms-conditions. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised.
13.1 These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
13.2 Any dispute arising between you and 11ph shall first be referred to 11ph's customer support team for informal resolution. If the dispute cannot be resolved informally within thirty (30) days, either party may escalate the matter to the appropriate Philippine regulatory authority or court of competent jurisdiction.
13.3 As a PAGCOR-regulated platform, 11ph is subject to the oversight and dispute resolution processes of the Philippine Amusement and Gaming Corporation. Players may also direct complaints to PAGCOR in accordance with its published procedures.
14.1 If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the 11ph support team through the following channel:
14.2 For responsible gaming support and self-exclusion requests, please visit our Responsible Gaming page for dedicated resources and contact options.
Now that you've reviewed our Terms & Conditions, you're all set. Join thousands of Filipino players enjoying 500+ games, instant GCash withdrawals, and 24/7 live casino tables. You must be 21 or older to play.
21+ only. Gambling is addictive. Know when to stop. | Responsible Gaming